Jessie Mangum

Career Objective

I am a seasoned Graphic and Website Designer with a focus on UI/UX Design. My dedication to staying current with industry trends and integrating cutting-edge innovations into my work sets my approach apart. I’m eager to leverage my expertise to elevate the customer experience and drive company success. In addition to my formal education and website design background, I bring 7 years of customer service and sales experience, enhancing my communication skills with clients and colleagues.

Experience

MARKETING COMMUNICATIONS ASSOCIATE

LACO Technologies, Salt Lake City, UT | May 2023 – Present

  • Spearhead website enhancements and improvements
  • Overhaul brochures and other collateral materials
  • Coordinate and prepare materials for tradeshows
  • Develop and execute a robust email marketing strategy

SENIOR GRAPHIC DESIGNER

RST Brands, Salt Lake City, UT | Jan 2022 – Mar 2023

  • Conducted a comprehensive design and content audit of the company website
  • Managed social media and promotional graphics and their posting
  • Successfully introduced a new design strategy for promotions, adding a human touch that increased engagement by 15%
  • Orchestrated an update of the website chat software, resulting in annual cost savings of $8,000

WEBSITE MANAGER

Apex Sports Massage, Herriman, UT | Apr 2019 – Dec 2021

  • Designed, prototyped, and implemented a new company website, boosting engagement by 40%
  • Maintained and managed the website, promptly addressing necessary updates
  • Regularly reviewed the site for issues and identified areas for improvement

SALES TEAM MANAGER

RST Brands, Salt Lake City, UT | May 2018 – Jan 2022

  • Collaborated on multiple marketing and creative projects
  • Oversaw the training of new and existing team members
  • Streamlined the lead follow-up process, saving 10% of time spent and increasing team sales by 15%
  • Assisted customers with custom designs, orders, and inquiries

RESERVATIONS AGENT

Intercontinental Hotel Groups, Salt Lake City, UT | Apr 2016 – May 2018

  • Assist guests in making and modifying hotel reservations
  • De-escalate customers and connect to proper department
  • Create a custom company coloring book to sell to employees earning $500 for the employee care fund

GAME FLOOR MANAGER

All Star Bowling & Entertainment, Draper, UT | Dec 2012 – Apr 2016

  • Trained in all departments including Customer Service, Sales, Event
    Coordinator, Training, and Floor Manager
  • Manage inventory and order product for ticket redemption center
  • Designed new ticket price labels with company logo
Email

jessiemangum16@gmail.com

Location

Sandy, Utah

Github

jessiemangum16.github.io

Education

BRIGHAM YOUNG UNIVERSITY – IDAHO
GPA: 3.9
Bachelors of Applied Technology
Focused in Website Design & Graphic Design
(Graduated Jul 2022 Cum Laude)

SALT LAKE COMMUNITY COLLEGE
GPA: 3.3
Applied Associates of Website Design
(Graduated Dec 2018)

Certifications

Adobe Certified Professional – InDesign
(Apr 2024)

Adobe Certified Professional – Illustrator
(May 2024)

Adobe Certified Professional – Photoshop
(June 2024)

Adobe Certified Professional in Visual Design
(June 2024)

Additional Skills

Adobe Creative Cloud (PS, AI, XD, ID…)
HTML
CSS
SQL
PHP
WordPress
BigCommerce
NetSuite
MS Suite (Excel, Teams…)
Team Player
Detail-Oriented
Fast-Paced
Self-Starter
Problem Solving
Project Management and Organization