Jessie Mangum

Career Objective

I am a graphic designer and website designer who specializes in UI/UX Design. I continuously research best practices and implement the newest features to my prototypes and mockups. I am seeking a job where I can utilize my skills to enhance the customer experience and help the company succeed. In addition to my education and experience in website design, I have 7 years of customer service and sales experience allowing me to communicate well with customers and teammates.

Experience

SENIOR GRAPHIC DESIGNER

RST Brands, Salt Lake City, UT | Jan 2022 – Mar 2023

  • Full design and content audit of company website
  • Create promotional graphics for 2-3 promotions each month
  • Manage social networks creating posts and research best practices
  • Implemented new design strategy to promotions to bring in a human element increasing engagement by 15%.
  • Facilitate an update of our website chat software which saved the company $8,000/yr

WEBSITE MANAGER

Apex Sports Massage, Herriman, UT | Apr 2019 – Dec 2021

  • Design, prototype, and implement new company website increasing engagement by 40%
  • Update and manage website as changes are needed
  • Review site regularly for any issues or improvements

SALES TEAM MANAGER

RST Brands, Salt Lake City, UT | May 2018 – Jan 2022

  • Assist on several marketing and creative projects
  • Manage and train new and existing employees
  • Streamline lead follow up process saving 10% of time spent and increasing team sales by 15%
  • Lead team meetings and propose improvements
  • Assist customers with custom designs, orders, and questions

RESERVATIONS AGENT

Intercontinental Hotel Groups, Salt Lake City, UT | Apr 2016 – May 2018

  • Assist guests in making and modifying hotel reservations
  • De-escalate customers and connect to proper department
  • Create a custom company coloring book to sell to employees earning $500 for the employee care fund

GAME FLOOR MANAGER

All Star Bowling & Entertainment, Draper, UT | Dec 2012 – Apr 2016

  • Trained in all departments including Customer Service, Sales, Event
    Coordinator, Training, and Floor Manager
  • Manage inventory and order product for ticket redemption center
  • Designed new ticket price labels with company logo
Email

jessiemangum16@gmail.com

Phone

(801) 651-0314

Location

Sandy, Utah

Github

jessiemangum16.github.io

Education

BRIGHAM YOUNG UNIVERSITY – IDAHO

GPA: 3.9

Bachelors of Applied Technology

Focused in Website Design & Graphic Design

(Graduated Jul 2022 Cum Laude)

SALT LAKE COMMUNITY COLLEGE

GPA: 3.3

Applied Associates of Website Design

(Graduated Dec 2018)

Additional Skills

Adobe Creative Cloud (PS, AI, XD, ID…)

HTML

CSS

SQL

PHP

WordPress

NetSuite

MS Suite (Excel, Teams…)

Team Player

Detail-Oriented

Fast-Paced

Self-Starter

Problem Solving

Project Management and Organization